Responsible Gaming
Responsible Gambling Policy
Answering the self-assessment below will help you consider whether you have a problem:
Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
Have you ever lied to cover up the amount of money or time you have spent gambling?
Have you lost interest in your family, friends or hobbies because of your gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or even suicidal because of your gambling?
The more you answer ‘yes’ to these questions, the more likely you are to have a gambling problem. If you have answered ‘yes’ we recommend that you speak to someone about your answers. Please contact our Customer Support team or a problem gambling support service. We also recommend that you consider Self-Exclusion.
Play responsibly: getting further help
There are many organisations that can provide help and support to individuals who develop a problem with gambling. If you feel that you may have a problem controlling your gambling we strongly recommend that you contact one of the following professional organisations for help and guidance.
We support GambleAware and we make a donation annually. GambleAware promotes responsibility in gambling and offers support for problem gamblers.
GambleAware - Provides information on how to gamble responsibly and offers advice on dealing with problem gambling, please visit www.gambleaware.org
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. You can contact GamCare on 0808 8020 133 (local rate from UK) or by visiting www.gamcare.org.uk
Gamblers Anonymous (UK) - Gamblers Anonymous is a fellowship of men and women who have joined together to share their experiences, try and solve their common problems and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only) or by visiting www.gamblersanonymous.org.uk
Gamblers Anonymous International Service Office - If you live outside the UK this organisation provides details of your nearest local participating Gamblers Anonymous support group. Please visit www.gamblersanonymous.org for further details.
GamBlock - If you wish to refrain from gambling we strongly advise you to install gambling website blocking software such as GamBlock. Please visit www.gamblock.com
For any other questions regarding responsible gambling please contact Customer Support.
Play responsibly: Preventing underage gambling
We only accept customers over 18 years of age. To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18. Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
We ask that if young people have access to a computer or a tablet with Internet access, that you take care to keep your account number and password confidential, and that you do not leave children unattended around your device while you are using our facilities.
You could also use a number of parental filtering solutions that can be used to monitor or restrict access to the Internet:
www.netnanny.com - a filtering software that protects children from inappropriate web content.
www.cybersitter.27labs.com - a filtering software which allows parents to add their own sites to block.
www.better-internet-for-kids.europa.eu - a website which is co-funded by the EU and provides information and resources on internet safety for kids and youth.
If you are worried that someone underage is using our Website, please do not hesitate to contact us and we will take the necessary steps.
In accordance with our Terms of Use, if anyone is found to be under the age of 18 years old, all bets placed will become null and void and any winnings forfeited. Other legal ramifications may also apply.
Please note that if you breach our Responsible Gambling Policy, we may suspend or close your account.